FAQ
Do you offer a warranty?
Yes. We offer a 1 year warranty on any product defect or issues related to the product or its construction. To redeem your warranty pair of sandals, email photos and note to: indo@indosole.com
Full warranty on defective products within the U.S. and Indonesia.
What is your return & exchange policy?
- Returns/Exchanges accepted within 30 days via RE:DO. $2.48 must be paid at checkout for the unlimited service. Product returns or exchanges need to be re-sellable and unworn.
- It is highly recommended to purchase the RE:DO Return/Exchange service for $2.48 which covers return shipping and both ways for an exchange. Without this service, shipping costs will be the responsibility of the customer.
- Full warranty on defective products within the U.S. and Indonesia.
- International exchange fees are also borne by the customer.
Feel free to contact us with any questions about the Exchange / Return policy on our CHAT line or at indo@indosole.com
How much does shipping cost?
- Free standard shipping on orders over $75 within the US.
- International shipping starts at $15-25 USD, dependent on country and is calculated at checkout.
- Free International Shipping for orders over $150 USD.
Do you ship worldwide?
Yes we do! Worldwide shipping is calculated at checkout :)
How long will it take to receive my order?
We'll usually ship your order within 1-2 days. Shipping usually takes between 3-5 business days within US. Depending on where you are located it can vary between 1-2 weeks.